Streamlined for simplicity, uncluttered & uncomplicated, DocketNow looks great on almost anything with a web browser, big or small. It's intuitive & easy to use, whilst still being packed full of features.
The Hyperlink Designs team is fully committed to your privacy. As a UK based company with servers situated in Europe, we're fully GDPR compliant.
DocketNow is automatically backed up each night to secure locations off site - should the worst happen to our servers, your data will always be safe.
Paperwork is a drag, but our docket system is geared towards getting all of the information you need, as quickly as possible.
With a few taps on a screen you can email your customers with a report of your field service, complete with signatures, forms, quotes & invoices while you're still on their doorstep.
It can also schedule the next field service date automatically, and keep track of which jobs have been invoiced.
With our drag-and-drop form builder, your engineers can send professional looking documents to your customers effortlessly, complete with their signature & your company letterhead & accreditations. Once you've created a form template in the builder, your engineers can use it time & time again.
We also have a number of pre-built templates available, such as fire alarm service & commissioning, firefighting equipment & emergency lighting forms.
Our sleek quotation system is purposely designed to save you bags of time & admin work.
Create & email quotes while strolling around your customer's site.
Link items from your inventory & create quotes without typing a single word.
A simple but effective invoicing system ideal for small businesses & sole traders.
Instantly generate invoices from quotes or dockets & email them along with your reports.
Record payments & manage overdues with a colour coded traffic light system.
A simple inventory system geared towards field service management. List the items you sell, default pricing & stock levels.
Link inventory items to your dockets, quotes & invoices to generate quick, seamless paperwork and save your engineers time.
Capture customer signatures on dockets & forms using your mobile device, or your customer's mobile device via the customer portal.
Your staff can also save their own signatures, so they're automatically applied to any forms or quotes they issue.
Allow your customers to view their service dates, dockets, forms, quotes & invoices through our customer portal.
Customers can also remotely sign dockets and forms from their mobile device.
Keep all of your customer's dockets, forms, quotes, invoices, target dates & personal pricing on a handy profile, complete with a map of their location.
Link any additional sites your customer owns/manages to their profile, so they all use the same invoicing address, allowing you (& your customer via the portal) to view the documents & service dates for all of their their properties from their main profile.
A simple but slick shared calendar, it's quick & easy to book any kind of event.
Link customers & service targets to the calendar & your bookings will appear in the work bank's traffic light system.
With month, week, day & list views, the calendar looks great on all devices.
Never miss another service. Our work bank colour codes upcoming services with a simple traffic light system, telling you where you need to be & what's already booked, months in advance.
Integrated with the shared calender, you can see which jobs have already been booked by your staff.
Keep track of the hours worked by your staff by providing timesheets that they can fill out at the end of each day, based on your customised questions.
Approve, dispute or reject submitted timesheets, & view or print the totals hours of each staff member.
Our call out system allows you to assign call outs to engineers & email them with the details they need, or leave the call out open for any engineer to claim.
When an engineer responds to a call out, we'll email to let you know, and we'll email again when the job is complete.
We provide stats & graphs on most aspects of your field service work. We also provide stats & graphs to show how many call outs you respond to on time & how many service dates you miss, which is a requirement for many third party accreditors in the fire & security industry, such as BAFE & SSAIB.
To keep things simple, we only have 1 pricing plan, which unlocks all features.
£40 per month
Our base subscription lets you do everything, unrestricted.
You won't be limited by the number of services you can perform daily.
£2 per month
DocketNow comes with 2 additional slots for your staff, for free.
Add & remove slots any time you wish, for the low price of £2 per slot.
Check out our month long free trial! We promise we won't ask you for your credit or debit card until you ask to take out a subscription.
Once you're logged in, we'll load your database with number of demo customers & documents so you can see how it all works.
You can even invite a couple of friends to join your network, which is great for testing the call out system & calendar features.
So what are you waiting for?
Don't want to sign up just yet? No problem. Check out some of our videos, hosted by the very lovely Christine here at Hyperlink Designs.
Please note, some of these videos are a bit different to the current version, as we've recently released a large update with lots of new features and a new interface - we'll have some new videos soon.
Good or bad, your feedback means a lot to us. If you have a question or you'd just like to leave us a little feedback, we'd love to hear from you!
Please use the contact form below & we'll do our best to respond as quickly as we can.
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